Unique Solutions to Overcome Retail Returns
Since its inception, New Age has operated under virtually the same business model. To base its business on strong partnerships and to practice a customer-centric approach to reach customer expectations. We back this model up with the highest quality control standards and efficient, low cost operations.
- Experience
- Quality
- Low Cost
Experience
Unrestricted communication with OEMs and retail partners has allowed New Age to further enhance its service offerings. Vendors such as Hewlett-Packard, Sharp, Panasonic and other key vendors have enjoyed New Age's double-digit growth and commitment to representing OEM brands to the best of New Age's ability.
New Age has established distribution channels based on trusted relationships that allow for superior control and maximum flexibility. We now penetrate 10 channels: regional/national retail, wholesale clubs, e-Bay community, food & drug, office product super stores, broadcast, direct response, photo specialty, rent-to-own, and e-commerce.
Unlike our competitors, New Age offers its manufacturer partners proven solutions to increase margins and reduce the number of products dumped into landfills. New Age offers the highest possible price, takes ownership of the inventory, and takes it completely off the hands of our partners.
Quality
At New Age, products are repaired back to factory specifications and cosmetically restored to like-new condition. Typically, the first impression the consumer has of any product is initiated on the sales floor.
Every single item is completely checked and re-checked. Products are then placed in original vendor packaging with necessary documentation and accessories. Offering incomparable quality and vendor representation helps New Age keep the DNA of the brand intact. Products are then priced competitively and pre-sold into retail channels. This step in the process ties into our distribution division. Distribution is the key component to moving product out the door quickly and to avoid shipping back to the OEM to sell them selves. This shortens the sales cycle dramatically and means greater profits for the OEM and New Age.
Low Cost
Statistically, we've found that as high as 70-85 percent of all returns are worth repairing. It's the 85 percent that we focus on. New Age's unique low-cost business model directs efforts towards the most-efficiently repaired inventory.
There are various levels of remanufacturing ranging from simple cosmetic improvements, such as buffing scratches or replacing cracked enclosures, to updating software to troubleshooting nonworking units and replacing failed components.
New Age is consistently able to acquire, refurbish and distribute product within days rather than months. In addition, our logistics division ensures that products move with ease from our warehouse to retail distribution centers or directly to the retail stores.